Patient Charterstethoscope

Rights and Responsibilities of the Patient

Our surgery will be a clean and friendly place where it is easy for all patients to find their way around.  It will provide trouble free access to all and assistance will be given if requested.

  • Please be courteous to the staff – remember they are working under Doctor’s orders with your best interests in mind.
  • If an appointment has been made, please arrive on time or give adequate notice if you wish to cancel.  This allows us to offer another patient that appointment.
  • When patients are asked to see a Doctor for review of their medication, they should make a routine appointment.
  • Out-of-hours calls, e.g. evenings, nights and weekends, should only be requested if the problem cannot wait until the next working day.
  • If the Doctor or Nurse is delayed in surgery it is usually because another patient needed a lengthy consultation.  We would appreciate your patience in this situation. If you have a problem which is likely to need more time, it is helpful if you request extra time when booking an appointment.
  • You can always request to see a Doctor of your choice but may have to wait longer for an appointment.

Policy on Violent or Abusive Patients

The practice operates a zero tolerance towards violence and reserves the right to remove patients from the premises and the list if they are violent or abusive to staff or other patients. In those circumstances patients will be advised as to how they can access General Practice services.  They may be required to use a special, more secure, GP service specifically designed for violent patients.

Freedom of Information

This practice operates in compliance with the Data Protection Act 1998 & the Freedom of Information Act 2000. For further information, please enquire at reception.

Data Protection Act 1998

The Practice fully complies with the Data Protection Act 1998. Under the Act patients have a right to be informed whether personal data about them is being processed and have the right of access to the data. Patients can review the data processed and formal applications for access should be made in writing to the Practice Manager. A fee may be charged for this.