Chesterfield Medical Partnership
"Our aim is to provide the highest possible quality of care to all our patients in a professional, responsive, supportive and courteous manner, with patients and staff working together for the benefit of everyone."
Patient Participation GroupWe wish to invite you to join our Patient Participation Group. This group works really closely with the Practice to give us the patient perspective regarding the development of new services, changes to how we do things and fixed campaigns e.g. flu clinic. They also write the Patient Newsletter. This group is key to our success; so if you would like more information, we are holding an open evening on 19th April 2017 at Ashgate Manor, 5:30pm - 7:30pm. Alternatively, you can email the PPG at: firstname.lastname@example.org
You may well be aware that this service has recently undertaken several reviews as we have battled to make it run smoothly for our patients and our staff. Due to high demand on our blood clinics and a reduction in alternative services for phlebotomy outside of the practice, we have once again had to undertake a review. The conclusion of this is that we believe there is no alternative other than to revert to an appointment system as our phlebotomist has been forced to work at potentially unsafe levels. This will mean a safer service and shorter wait times within the surgery once patients arrive for their test. This will commence on Monday April 3rd 2017We are contracted to take blood tests within a 7 day period and we are confident that this revision to our service will still provide for this.
Ordering your Repeat PrescriptionsDue to the unprecedented workload on GP Practices we are adopting a three stage process to help us deal with all medication requests more efficiently and help reduce the strain on the GPs workload. Please click on the link to read further...3 Strike Emergency Meds Notice Please allow two full working days for us to process your prescription and collect after 4:00pm!
National GP Patients SurveyThe National GP Patients Survey has been sent out to a sample of patients who are registered with us. If you have received one, please can we encourage you to fill it in before the end of March 2017. We value your views and we will use your comments to help us to continue to improve GP services in your area.
Training Status for the PracticeWe have recently been awarded training status. Click on the link below for more information.... Practice News
National Newspaper Article:
"Before you complain about your GP, this is what you need to know about actually doing the job." Click here to read more.
School Age Children's Vaccinations
Do you have a query about your school age child's vaccinations? Please see our NEWS PAGE for further information.
Ordering your Prescription Electronically
Our prescription ordering email is being phased out due to the success and extra security that SystmOne online affords us. Requests are added straight into your medical records, which make processing smoother at the practice.
If you use the email service, please ensure that you register for online access within the next 3 months. To register for this service please bring a recognised form of identification to the surgery where a member of the Reception Staff will generate a password for you.
Should you have a problem getting to the surgery to do this please contact us and ask to speak to one of the team leaders.
Access to Appointments
Due to the GP Practice site closures in the Chesterfield area in 2015, we received a sudden influx of complex new patient registrations. As this was unplanned it had a serious effect on our available resources. We are using all our best endeavours to manage the increase in our list size & increase on demand of our services. We are monitoring this issue and managing it accordingly to ensure as little disruption to our services as possible. We would like to thank our patients for their understanding at this difficult time.
We all know that the NHS is under extreme pressure nationally. At Chesterfield Medical Partnership we are doing all we can to mold our systems to best meet the needs of our practice population. With this in mind you will start to see a change in the way we book our appointments. We will be using our highly trained Nurse Practitioners to run clinics. They can diagnose, prescribe and refer patients in the same way as GP’s can. They will work alongside the GPs running their own clinics and referring to their colleagues where required.
In order for this system to work, you will find that the Reception team will be asking a standard set of questions (much like the 111 operators do). We want to reassure you that this is not because they are nosy, it is because they need to ensure you are booked with the correct clinician.
To help us help you, please book one appointment for one issue and do not come with a list for a 10 minute appointment.
We anticipate that this revised system will help with the access to appointments.Thank you for your co-operation.
Care Quality Commission Registration